"Sick of waiting so long this is our third time..."

About: Chapel Allerton Hospital

What could be improved

Sat here at ten to five for a three thirty appointment. The nursing staff seem to find this amusing and that we could have gone home for our tea instead of waiting. No communication as to why a lengthy delay again. Disgusting

Story from NHS Choices

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Responses

Response from Leeds Teaching Hospitals NHS Trust

Dear Wormald

Thank you for letting us know about your experiences of waiting at Chapel Allerton Hospital. We are sorry that you feel the care you received and the attitude of the staff was of a poor quality. We always strive to offer everyone a high quality experience and take it very seriously when we get it wrong. If you would like to discuss the issues in person, and confidentially, you can contact the Patient Advice and Liaison Service (P. A. L. S) on 0113 2067168 or email patient. relations@leedsth. nhs. uk If you would like to make a more formal comment, please contact the PALS team also.

We again apologise for the fact that you feel you received less than satisfactory care at our hospital

With kind regards