"The expertise and concern of all staff alleviated..."

About: East Surrey Hospital

What I liked

Clarification of medical preocedures to be performed was given by the consultants and nursing staff at all times. Important to me as a patient.

Concern regarding my medical condition and comfort was expressed by all staff from arrival to departure.

What could be improved

The noise of snoring in the night!

Anything else?

Invitation letter to attend hospital should state that medication should be in the original packaging.

My own box of pills was not acceptable.

Story from NHS Choices

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Response from East Surrey Hospital

Thank you for your positive comments about your experience. We will take on board the comment about medication and sorry for the snoring!

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Response from Ian Mackenzie, Director of Information and Facilities, Surrey and Sussex Healthcare NHS Trust We are preparing to make a change

picture of Ian Mackenzie

Further to this response we have now just started a piece of working reviewing all the letters we send to patients. The main purpose of this is to ensure that all letters we send are accurate and understandable.

Frustrations like the one above will be addressed by this work.

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