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Care Opinion

The expertise and concern of all staff alleviated...

Story from nhs.uk

"The expertise and concern of all staff alleviated..."

About: East Surrey Hospital

What I liked

Clarification of medical preocedures to be performed was given by the consultants and nursing staff at all times. Important to me as a patient.

Concern regarding my medical condition and comfort was expressed by all staff from arrival to departure.

What could be improved

The noise of snoring in the night!

Anything else?

Invitation letter to attend hospital should state that medication should be in the original packaging.

My own box of pills was not acceptable.

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Responses

Response from East Surrey Hospital 11 years ago
East Surrey Hospital

Submitted on 10/08/2012 at 17:13
Published on nhs.uk on 05/09/2012 at 20:59

Thank you for your positive comments about your experience. We will take on board the comment about medication and sorry for the snoring!

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Response from Ian Mackenzie, Director of Information and Facilities, Surrey and Sussex Healthcare NHS Trust 11 years ago
We are preparing to make a change
Ian Mackenzie
Director of Information and Facilities,
Surrey and Sussex Healthcare NHS Trust

I am responsible for everything to do with facilities, estates and IT. This includes our £50m building programme, food, cleaning, estates, porters, telephones, IT, transport, car parks and anything similar. Also leading our new Patient Experience Programme.

Submitted on 22/09/2012 at 13:56
Published on Care Opinion at 18:32

picture of Ian Mackenzie

Further to this response we have now just started a piece of working reviewing all the letters we send to patients. The main purpose of this is to ensure that all letters we send are accurate and understandable.

Frustrations like the one above will be addressed by this work.

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