"Painful and shameful."

About: University Dental Hospital

What I liked

Ticket system

What could be improved

The treatmnet

Anything else?

I attended the emergency clinic at the Dental Hospital after suffering pain . I arrived at 8 :20 and was seen at 11:00. The option of making a further appointment to have an extraction was offered immediately, before even x-raying my teeth. Thoroughly appalled I refused.

After an xray, showing a normal tooth, I was offered treatment to kill the nerve, which would be followed by root canal once I found a dentist. On drilling out the old filling, some decay was found which was removed and a temp filling given.

After suffering pain all weekend I returned today arriving at 8:40. At 10:15 an announcement was given that they had exceeded the number of patients to be treated, so we all had to leave.

Which country do I live in?

40 years of National Insurance to be treated like a nuisance. I'm aware it's an emergency service, but to have no service?

Whoever is running this does not belong in the Health Service at all.

Story from NHS Choices

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Response from University Dental Hospital

Thank you for your feedback. I was sorry to hear about your experience and for the distress it has understandably caused you.

In response to your comment, I would like to inform you that we are reviewing our accident and emergency services at the University Dental Hospital and will ensure that we use your feedback to improve our services. Your concerns have also been raised directly with the staff within the department so that other patients do not experience the same issues as you did.

It is difficult to respond to your post in a full way because I do not have access to your personal details, therefore if you would like to discuss your concerns in more detail, please feel free to contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk. Staff in the PALS team will direct your enquiry to a member of staff who can provide you with support.

Eve Koutidou

Patient Experience & Quality Project Officer

Central Manchester University Hospitals, NHS Foundation Trust

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