"Hospital Comment"

About: Watford General Hospital

What I liked

Going home

What could be improved

Mr daughter was admitted by a what I can only describe as a slovenly exceedingly slow staff nurse on her arrival for day surgery. So slow in fact that as she was origianlyy first on the list but lost her place to go fourth! The consultant merely said that the procedure for spinal injections only worked for 60% of patients but never explained that she could be left in agony after having them. If we had been informed of this she would never have agreed to the surgery, in the forst place he was very dismissive and came across as extremely arrogant. We were also told that if this did not work it would be pain management as there was nothing else they could do.

Fortunately we have a wonderful GP and after speaking at our surgery they agreed for my daughter to be referred to an alternative hospital. Her treatment there has been exemplary and she is benefiitng from intensive physio and other treatments, pain management with medication has been lessened which, considering she is only in her 20's if fantastic, She now has hope where before they had given up on her.

Anything else?

We have had many other dealings within Watford and I must say our treatment has been very good, this is the only department that has really let us down badly. Although the staff nurse we encountered was not very pleasant to us, the other nusrsing staff were lovely, just a shame the whole ward was was tarnished by this one individual. They even accused my daughter of not signing the consent form when she had as I witnessed. The staff nurse got the doctor out of surgery to confirm. He went through the folder that the staff nurse had and found it there! As you can imagine he was not best pleased. For these reasons only I would not not recommed Watford orthopaedics but that is merely one persons opinion based on our experiences.

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Responses

Response from Watford General Hospital

Thank you for taking the trouble and time to comment on your daughter’s difficult experience at Watford General, which we sincerely regret. We’re always concerned to hear of any patients, family members or carers who are unhappy with the care and service they have received.

Without full details of your specific case it is difficult to comment. But if you could contact us directly through the Trust’s Quality Assurance team at wherts-tr.complaintsteam@nhs.net , we would welcome the opportunity to thoroughly investigate your concerns and respond directly.

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