"Up till the surgery fine, following the surgery,..."

About: University Hospital Of North Durham

What I liked

The surgeons and anaesthetists were really pleasant and informative

What could be improved

More information re my discharge prior to me being admitted for sugery and undergoing it. Also the early admission, only to be waiting from 7.35 to 10.45.

Anything else?

I was told after the surgery that I could not go home in hospital transport, which I had previously made the hospital aware of the fact that I would be using, This led to me, having been given two slices of toast with jam at 2.30pm. Having to sit till after 6pm.to be picked up, and not even offered a drink of water. There was no porter organised, even though I'd had foot surgery. Very much a case of once discharged I was not their responsibility. Get them in early, then chuck them out as quick as we can seems to be your motto. Just glad I will have free choice in future, as I would not like to think I would have to be in there again. Lastly, I was given a mans large size orthotic shoe, which means that my foot is very uncomfortable, as the operation site, which is supposed to be elevated is actually resting on the thickest part of the shoe. This means that I will be extremely immobile until I am out of it, not good as I have arthritis, the nurse who I rang just reminded me that I was given painkillers, not sure if any damage is being done, why else would they use a special orthotic, which is supposed to prevent exactly what is happening. I was also told to examine it for bleeding, swelling or infection, well I can't get my eyes that far down, or see through the thick dressing, just wish they lived in the real world.

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Response from University Hospital Of North Durham

Dear Anonymous,

Thank you for providing feedback on your recent admission to Orthopaedic Services at University Hospital North Durham in July 2012.

Whilst I am pleased that the surgeons and anaethetists were pleasant and helpful, I am very sorry to hear that you were unhappy with your discharge from hospital. I note that you are particularly concerned regarding the orthotic shoe you have been provided with and I would urge you to contact either the ward or the Patient Experience Team if this is still causing you problems.

We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is complaints@cddft.nhs.uk

Alternatively, you can write to us at the following address: -

Patient Experience Team

Darlington Memorial Hospital

Hollyhurst Road


County Durham


If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774