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A potentially scary experience turned into a quite...

Story from nhs.uk

"A potentially scary experience turned into a quite..."

About: Queen Elizabeth The Queen Mother Hospital

What I liked

Attended hospital for toe amputation. Admission 1100; Surgery 1330; Surgery completed 1415; went to ward 1430; discharged after post-op checks and advice from physio etc 1630. Silly to say - but a very enjoyable experience! All staff friendly and very efficient. Had local anaethsetic and doctor/anaesthetist? sat with me for duration of op explaining what would happen and what was happening and chatting about anything and everything - other staff during surgery gave cheerful rendition of 'If you're happy and you know it .....'!! All of this made surgery a pleasant experience! Pre and post-op staff/nurses brilliant too. Thanks to all!

What could be improved

Only just made 1100 admission time - traffic build-up leading to shopping outlet very frustrating - OK once past Debenhams roundabout.

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Responses

Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust 10 years ago
Julie Pearce
Chief Nurse + Director of Quality + Operations,
East Kent Hospitals University NHS Foundation Trust

I am responsible for quality improvement which includes patient safety and patient experience

Submitted on 30/07/2013 at 22:45
Published on Care Opinion on 31/07/2013 at 14:20

Thank you for sharing your excellent experience, I am so pleased we were able to make a potentially stressful situation for you more enjoyable.

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