"Pleasant day surgery experience"

About: West Middlesex University Hospital

What I liked

I had a small operation at Day Surgery and initially I was supposed to have full anaesthetic however the doctor came to see me and told me that it could be done with local anaesthetic, and wether I would like that. I agreed and he reassured me several times which made me feel very relaxed. At the operation theatre all nurses and support staff were very friendly and supportive, asked me several times if I needed extra blankets and if I'm comfortable. The staff prepared very well for the operation washed and sterilised themselfs thoroughly, followed procedure. The surgeon explained everything thoroughly and asked me everytime if I was OK. He told me what I would feel and what he was going to do. Within half an hour I was back at the ward smiling.

Thank you everybody who was involved, you did a great job. Much appreciated.

Story from NHS Choices

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Response from West Middlesex University Hospital

Thank you for taking the time to post a comment about your experiences in our hospital. We value all feedback we receive and your comments have been forwarded to our patient and public involvement lead as well as the managers of the areas you have mentioned. We also show NHS Choices feedback on our hospital website and print it in our hospital magazine.