"We could not have wished for better treatment from..."

About: Hull Royal Infirmary

What I liked

My son was admitted as an emergency on a weekend & we honestly could not have wished for better treatment. The doctor and all the staff on Ward 130 East were all very professional, but at the same time very reassuring and helpful. Everything was explained in detail, and they went to great lengths to ensure we knew everything we needed to & were happy at every stage of the procedure.

Following the emergency surgery the after care was also excellent & again every effort was made to make sure that myself & my son had everything we needed to be comfortable for our night's stay by both the nurses & the doctors. Upon discharge all the information we needed was given both verbally & written (very important) to ensure my son's recovery & the follow up visit by the community nurse was arranged efficiently.

Every single person we came in contact with contributed to making what was a very nerve wracking experience a very much nicer experience than it could have been.

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Response from Hull Royal Infirmary

Many thanks for placing your posting on the Patient Opinion website. It is always a pleasure to receive such positive comments and we will ensure that the staff concerned are made aware of these in our Childrens and adolescent services.

If you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on 01482 623065 or email on pals@hey.nhs.uk .

If you would like to become more involved in decisions about local healthcare, all local health Trusts are recruiting ‘members’. By becoming a member you can receive advice on keeping yourself and your family healthy, find out more about your local NHS and help us improve local services. You don’t need any special skills or experience to become a member, you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose.

For more information please either email your.nhs@hey.nhs.uk or telephone 01482 675165.

Thank you once again for taking the time to provide us with your views on local services.

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