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Disgrace.

Story from nhs.uk

"Disgrace."

About: St George's Hospital (Tooting) (London)

What could be improved

first of all this website, with the correct information!

Anything else?

The walk in centre in tooting is no more... well it's kind of there, but it has been merged with A&E and you can expect a sardonic grin from the so called triage nurse, who simply rights down your name, and then tells you it's a very long wait. So if you don't have a broken limb, are bleeding, you can expect a very very very long wait indeed.

What I can't believe is that this information is not available on the website to save people a few hours of travel time ( and themselves administrative overhead ).

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Responses

Response from St George's Hospital (Tooting) 11 years ago
St George's Hospital (Tooting)

Submitted on 07/08/2012 at 18:23
Published on nhs.uk on 05/09/2012 at 20:59

Thank you for taking the time to comment on your experience at St George’s Hospital. This is not the level of service and care that staff seek to provide to patients and your comments will be passed on to the management team responsible for the new urgent care centre where A&E and the walk-in centre have now been combined. If you would like to receive a personal response to your concerns then please do not hesitate to contact our Patient Advice and Liaison Service (PALS): pals@stgeorges.nhs.uk or the complaints and improvements department: complaints.compliments@stgeorges.nhs.uk.

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