"Overall quiet good but I never want to go near..."

About: University Hospital Of North Durham

What I liked

The staff worked hard in difficult conditions with limited ressources.

Every effort was made to accommodate family and friends

Medical checking was carried out consistently and gave reassurrance

The morning rounds kept the patient informed

Visits to X ray were brief with minimal waiting time

My abnormal reaction to the GA was investigated promptly and in depth

Physio would not release me until satisfied about my ability to use crutches

What could be improved

I received no personal hygiene from admission on Tueday evening until Thursday morning

Fractured leg bed bound

Urine bottles were rarely emptied unless a special request was made, new bottles were not automatically provided

In ward 12 the response to the alert button ranged from 3 mins to 30 minutes

!n ward 15 the response averaged 2 mins

In ward 12 the nightime noise levels were very high, staff appeared to make no effort to speak softly and most of chat was social content

Ward 15 was much quieter

The alert buzzer was a major contributor to lack of sleep

Anything else?

Disagreements among NHS staff were heard now and again

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Responses

Response from University Hospital Of North Durham

Dear Mr Marsland,

Thank you for providing feedback on your recent admission to Wards 12 & 15 at University Hospital North Durham in July 2012.

Whilst I am pleased that you were happy with many aspects of your admission, I am very sorry to hear of the problems you encountered whilst on Ward 12.

We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is complaints@cddft.nhs.uk

Alternatively, you can write to us at the following address: -

Patient Experience Team

Darlington Memorial Hospital

Hollyhurst Road

Darlington

County Durham

DL3 6HX

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774