What I liked
The staff worked hard in difficult conditions with limited ressources.
Every effort was made to accommodate family and friends
Medical checking was carried out consistently and gave reassurrance
The morning rounds kept the patient informed
Visits to X ray were brief with minimal waiting time
My abnormal reaction to the GA was investigated promptly and in depth
Physio would not release me until satisfied about my ability to use crutches
What could be improved
I received no personal hygiene from admission on Tueday evening until Thursday morning
Fractured leg bed bound
Urine bottles were rarely emptied unless a special request was made, new bottles were not automatically provided
In ward 12 the response to the alert button ranged from 3 mins to 30 minutes
!n ward 15 the response averaged 2 mins
In ward 12 the nightime noise levels were very high, staff appeared to make no effort to speak softly and most of chat was social content
Ward 15 was much quieter
The alert buzzer was a major contributor to lack of sleep
Anything else?
Disagreements among NHS staff were heard now and again
"Overall quiet good but I never want to go near..."
About: University Hospital Of North Durham University Hospital Of North Durham Durham DH1 5TW
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