"Worse Hospital experience ever. would rather drive..."

About: University Hospital (Coventry)

What I liked

how quick they gave me antibiotics.

What could be improved

Most other things.

Seem to be less male doctors then female doctors. and more male paitients.

More training for out of hours eye casualty cause the doctor i had didnt seem to be amy good. didnt even get the bit in my eye out, had to go somewhere else.

Anything else?

Three and a half hours wait with a swolen and gooey eye is bad enough but arriving at half 11 at night and leaving at half 3 in the morning.

after counting 5 people leave and waiting half an hour for them to call 2 people in to be seen is disgusting.

Story from NHS Choices

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Response from University Hospital (Coventry)

Thank you for taking the time to provide feedback on the care you received within the Emergency Department. While I am sorry to hear that you feel the care you received was below what you would expect, I felt I should attempt to clarify a number of points. The Trust has a commitment to equality and diversity and we do not choose staff based on their gender but on the ability to do their job. We know that we serve one of the most diverse populations in the UK in respect of language, culture, religion and ethnicity, and we seek to reflect this in the make-up of our workforce.

Our aim is to ensure patients are seen and either discharged or admitted within four hours in line with the NHS Constitution which according to your comment we succeeded in.

The order patients are seen in is dependent on the severity of their illness/injury. For example the most poorly whether it be medically or limb or life threatening are always seen first usually immediately on arrival (this is classed as a P1 Category).

It is difficult to provide a more specific response on the care you received as an individual as the comments presented to the Trust are anonymised, however I would ask that you contact our Patient Advice and Liaison Service (PALS) with details of your visit to the Trust so that a more thorough look at the points you raise can be undertaken. The PALS team can be reached either by email on feedback@uhcw.nhs.uk or freephone 0800 028 4203 (calls are free from a BT landline but mobile phone charges may vary).

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