"staff inside your wards are great"

About: University Hospital Of North Durham

Anything else?

i was at durham hospital to day with my husband , i wentout side for a tab when i was told to put it out, i was in the open out the way of the doors i was talking to a lady who was allso smoking as was a lot of people but a lady wearing a nhs badge came to us, why have ash bins if i cannot smoke there out in the open not inside. i think you have got it wrong i know smoking is fround upon but a lot of us still smoke as do alot of your staff leave us alone if we are not in your were

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Response from University Hospital Of North Durham

Dear Anonymous,

Thank you for providing feedback on your recent visit to University Hospital North Durham in July 2012.

I am very sorry to hear that you were unhappy with your experience on this occasion. Whilst we recognise the decision to turn our site into a smoke free site was not a popular decision, it was felt that as a health organisation it was the right decision to make and all Trust employees are asked to remind patients and visitors that they should not smoke whilst in our grounds.

We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is complaints@cddft.nhs.uk

Alternatively, you can write to us at the following address: -

Patient Experience Team

Darlington Memorial Hospital

Hollyhurst Road


County Durham


If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774