"appalling"

About: Croydon University Hospital

What could be improved

My father was left dirty when he had a bad tummy. I was told that he should be more sensible and go to the toilet. (part of my fathers condition is that he loses control of his bowels).

One afternoon I saw that he had tablets on his bedside table that he should have taken in the morning. Noone had checked.

When I asked to speak about my fathers condition the nurse would roll her eyes to heaven and sigh.

I am appalled that patients can be treated in such a way,

Finally when they decided to transfer my father to Tooting they didnt even phone me to inform me.

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Responses

Response from Croydon University Hospital

We are so sorry to hear of your father's poor experience. Please could you contact our Patient Advice and Liaison Service (PALs) either by phone 020 8401 3210 or email TalkToUs@croydonhealth.nhs.uk and give them more information so they can support you while the service looks into your concerns aboout his care.

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