"bad"

About: Russells Hall Hospital

What I liked

ht my mum was last night (15.07.2012) at Russels hall A & E with my brother they got there for 8.45pm and didnt leave till 5am they wouldnt let her take her insulin or get something to eat till she got bk and she had to be up for 7am to get my brother ready for school the staff were rude also it took from 9pm till 4am for the crisis team to come and see my brother dispite being told at 1am they were gonna be seen within 5 mins by the crisis team

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Responses

Response from Russells Hall Hospital

Thank you for taking the trouble to post your comment on our hospital. We welcome all feedback and would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving patient experience.

We are disappointed to hear that you were not happy with the care your son received during your visit to our Accident and Emergency department. It is a very busy department but we aim to see patients within four hours of arrival. We are very sorry if we did not achieve it on this occasion. We would also like to apologise if the staff were rude to you – there is never an excuse for this behaviour and your comments have been forwarded to the A&E matron.

Unfortunately the crisis team is not part of the hospital team and we are dependent on them to carry out the assessment you refer to. It is difficult to comment further without knowing more information. If you would like us to look into your issues in more detail, please contact our Patient Advice and Liaison Service (PALS) on free phone 0800 0730510.

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