"absolute excellent staff, excellent facilities and..."

About: Freeman Hospital

What I liked

My daughter Ruby was brought in for a Large VSD repair in december 2011. we were worried she wouldnt be out before xmas. Having being in the freeman Childrens heart unit a number of times before we knew things didnt usually go easy with ruby. The surgical team, aneithetist and surgeon and consultant were wonderful, they done the operation perfectly. we were unsure they could do it withoutputting ruby on heart and lung bypass machine, but they did. I cant thank them enough. Also the intensive care staff explained everything to us and put our minds at ease. The nurses on the ward are fab, they are like our extended family and always make the time and effort to speak to ruby and involve her as much as they can. The sisters on the ward go out of their way to make you feel comfortable and informed. I cant fault them one bit. The cleanliness of the hospital is tip top. cleaners are spot on, always ontop of everything. The food was good too, ruby even eat a curry two days after her operation. Rubys stayin hospital was also made special as she got to meet the newcastle united footballers who were doing the rounds of the wards. A little bit banter for rubys dad who is sunderland mad. plus ruby recovered really well and was out of intensive care in 18 hours and back home in 5 days. we couldnt have asked for a better xmas present.

What could be improved

probably a better kitchen area for parents, sometimes people were having meetings in there so you couldnt get in to grab a quick cuppa once youd settled your child.

Story from NHS Choices

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Responses

Response from Freeman Hospital

Thank you for taking the time to post your ratings and feedback on NHS Choices about your daughter’s care in the Freeman Hospital.

Our staff aspire to the highest standard at all times and we are very pleased to hear that the care provided to Ruby from every member of staff met this standard. It is also very encouraging to receive your praise about the cleanliness and food on the ward as we do work hard to maintain and improve the facilities for patients and their carers. Your comments have been forwarded to the Manager, Matron and Ward Sister who are very appreciative of your feedback and will pass on the compliments to the staff.

With regard to your comment about the parent’s kitchen, it is surprising to hear that meetings were taking place in this area as we do have a quiet room nearby for such conversations. We will remind staff to discourage meetings in this area and will add a sign to the door to inform parents of the location of the quiet room.

Thank you again and we do hope Ruby continues to make a good recovery.

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