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Left much to be desired

Story from nhs.uk

"Left much to be desired"

About: North Tyneside General Hospital

What I liked

I visited NTGH Pregnancy Assessment Unit for my 20 week scan.At first I was happy with the service but the finish of the visit left a lot to desire.I was not given a chance to ask any questions ( considering it is my first baby I found it very disappointing) and therefore my husband and I did not get a chance to find out our baby's sex.my husband was quite upset about it.what's more the comment of the sonographer,after HCA asked us if we know the sex, was 'I couldn't see what it was anyway'.Shame it left a little of bad experience ,especially that I am booked to have my baby here.

What could be improved

More respect and more sensitive attitude to pregnant women and their partners.

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Responses

Response from North Tyneside General Hospital 11 years ago
North Tyneside General Hospital

Submitted on 31/07/2012 at 11:48
Published on nhs.uk on 05/09/2012 at 21:00

Thank you for your comments posted on this website concerning your attendance at the Pregnancy Assessment Unit at North Tyneside General Hospital.

The Trust would like to apologise for any distress that staff caused to you and your husband during your visit. However, if you would like to write to the Trust we will conduct a full investigation of your concerns and write a personal response to you with the outcome. If you would like to write the address is:

Northumbria Healthcare NHS Foundation Trust

Patient Services

Northumbria House

Unit 7/8 Silver Fox Way

Newcastle upon Tyne

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