"My experience could not have been better."

About: St James's University Hospital

What I liked

Appointment was on time, no unnecessary waiting. Clear explanation of procedure and various options. Very reassuring and caring staff. Allowed good time for recovery.

What could be improved

The addition of a named consultant on appointment letter.

Anything else?

An exceptional very well run unit.

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Responses

Response from Leeds Teaching Hospitals NHS Trust

Dear Mr Wood

The Patient Experience Team at LTHT would like to thank you for taking the time to place these positive comments - your feedback is valuable to us. In terms of your suggestion regarding appointment letters this has been sent to the department concerned.