"What a waste of everyones time."

About: Royal Derby Hospital

What I liked

Nurses were very good

What could be improved

The communications between patient and doctor. The whole thing was a complete waste of time, not surprised the NHS is short of money. The boy was prepped under full anesthetic. Went in to surgery, came back with the problem untreated after half and hour!! Doctor said it could not be done as bone was fused after 8 days of initail injury(the date chosen by the hospital to do the job as they need 5days for swelling to go down and within 16 days from fracture rehealing) and would have to come back and get it re broken to correct. This was to be done at 18 years old so has to wait 3 years with the problem. Asked why as he was under it could not be done at the time and what is differant to doing it at 18? He implied that if he does contact sport it may have to be done again so come back then!! Really, What was the point of the stress of preparing for opp, being there all day. I really think a complet waste of money for hospital with all theatre staff and anesthetic and time when people are waitng for surgery. Why not just do the job instead of passing it on for someone else to sort out still on the NHS as it was caused by a trama( acording to the doctor) The experience was frustrating to the exteme, with no outcome, went in with broken nose, came out with broken nose

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Response from Royal Derby Hospital

We can completely appreciate that the situation must have been very frustrating for you and I am sorry to hear that you are not satisfied with the standard of treatment you and the patient received at the Royal Derby Hospital. It sounds like a complicated set of events which took place, and so if you would like us to look into this further, please could you provide a full and detailed account of what happened to our Patient Advice & Liaison Service (PALS) on 01332 785156.

J. Roberts, Communications

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