"poor initally but good medically."

About: Chapel Allerton Hospital

What I liked

My appointment was delayed significantly but the receptionist staff were unhelpful as to how long I would have to wait. In the end my appointment was over 50 minutes late. However all the staff could say was, 'you'll just have to wait' When pushed, they would not give me the length of time which was frustration. I also found them surly as if they thought it beneath them to talk to the patients.

On the plus side, the consultant I eventually saw was helpful and I was happy with this side of the service. Pity the non-medical staff let them down.

What could be improved

Customer service training for the non-medical staff!

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Responses

Response from Leeds Teaching Hospitals NHS Trust

Dear Anonymous

The Patient Experience Team at Leeds Teaching Hospitals is very sorry to hear about your experience of waiting at Chapel Allerton Hospital. Your comments have been passed to the relevant Department; however they will be unable to contact you directly. If you would like to discuss the issues in person, and confidentially, you can contact the Patient Advice and Liaison Service on 0113 2067168 or email patient. relations@leedsth. nhs. uk

Thank you also for your positive comments about your consultant - your feedback is very valuable.

With kind regards