"Ward staff wonderful but A&E awful"
About: Royal Free Hospital Royal Free Hospital London NW3 2QG
Posted by Anne 1006
What I liked
Some of the nursing staff were very good and worked well together. The cleaning staff were brilliant. The staff that helped with washing and showering us was brilliant.
What could be improved
The administrators on the ward were not good. When I was discharged the second time I was waiting for my medication and I had a problem because a cab was picking me up - I was alone and was calling a cab company from home. The nurses couldn't tell me when my medication woul be ready - the pharmacy couldn't help with a time. I packed and was waiting with my bags. An administrator shouted down the corridor to a nurse " oh she can go to the departure longe - she will have to wait there tell her to go" the nurses were all busy - It was ok for me to wait on the ward whilst waiting for medication but as soon as it suited your administrator I had to leave - having had brain surgery I had to carry bags down stairs - I wasn't offered any assistance and the administrator was very rude.
Shame the admin staff couldn't be pleasant.
I found the lack of visiting rule enforcement very bad. Some nurses were very good at insisting 2 visitors but other nursing staff allowed prayer meetings at the bed side with 12 visitors and children running around - when I complained a nurse said "what do you expect me to do. The visiting issue was really bad. Two visitors a patient should have been enforced to all not just those good enough to comply.