"demoralising, depressing, upsetting, patronising"
About: Royal Free Hospital Royal Free Hospital London NW3 2QG
What could be improved
Every time I visited as an outpatient I was kept waiting for at least an hour.
I was continually called by the wrong christian name, even though I corrected the staff on every visit
After my initial diagnosis, the consultant promised that he would improve all of my symptoms. When the initial drug treatment failed to improve any of my symptoms, I was treated as if I had failed and had to fight for any further treatment.
On every visit, I saw a different doctor and had to recount the whole history of my problem as they hadn't read my notes
When I became upset at the failure of my treatment, I was treated as a hysteric
The department I visited to treat the symptoms of my poly-cystic ovarian syndrome was only interested in treating women trying to get pregnant, rather than women trying to cope with weight problems, severe acne, irregular periods and hirsuiteness