"a nasty procedure made bearable by great staff!"

About: Darlington Memorial Hospital

What I liked

I had some very unpleasant surgery to my eyelids & everyone from a cleaner who helped me find my way round a hospital I'd never visited before thru the reception staff, nurses to the surgeons treated me with such kindness & consideration that it took the edge off my fears & stress/tension that I was feeling.

What could be improved

The signage from the entrance I found was non-existent. it was outpatients B which I have since found out was not the main entrance and day surgery never got a mention. eventually a cleaner put me on the right track but it added unnecessary stress.

part of the problem was the failure of the hospital to supply a location map when requested (other hospitals don't need to be asked even) much less a plan or advice which way to come in.

the basis of the problem is that locals know all of this but it's increasingly necessary to travel to places you've never set foot in before and the trust needs to get a grip of this truth and stop assuming that everyone knows what they know!

Anything else?

on the medical side, don't change a thing

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Responses

Response from Darlington Memorial Hospital

Dear NLG,

Thank you for providing feedback on your recent admission the Ophthalmology Ward at Darlington Memorial Hospital in July 2012.

I am very pleased to hear that you mainly had a positive experience and that you are happy with the care you received.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments and helpful suggestions regarding signage around the hospital and maps of the site being sent to patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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