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irritating and frustrating

Story from nhs.uk

"irritating and frustrating"

About: Fairfield General Hospital

What I liked

The consultant took time and explained things too me

What could be improved

My appointment was at 1 30 pm I arrived 10 minutes early but reception did not open until 1 30 and then it was like a free fo all approx 8 people had 130appointments I was checked in at 1 40 but did not see anyone until 25 minutes later when a nurse tested my eyes and put in eye drops. I then waited a further hour before I saw the consultant. The waiting area was crowded and there was insuffient seating.People were queing along tbe corridor

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Responses

Response from Fairfield General Hospital 11 years ago
Fairfield General Hospital

Submitted on 12/07/2012 at 13:26
Published on nhs.uk on 05/09/2012 at 21:00

Thank you for taking the time to leave your comments regarding your visit to the Ophthalmology department at Fairfield General Hospital.

We are always pleased to receive patient’s views and opinions and we are sorry to hear you were not happy with the wait for your appointment;

Unfortunately appointment waiting times will vary from time to time and delays are not foreseen, so please accept our apologies. We will pass on these comments to the area concerned.

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