"Can't wait to get away"

About: Queen's Medical Centre

What I liked

The staff were friendly

What could be improved

Basic care.

Following surgery my blood pressure was checked once, I was told to drink as it was very low, I was promised tea twice but it never materialised.

I was told I would be discharged as soon as I had eaten, drunk & gone to the toilet, I was not provided with food or drink.

I was on a ward with 2 extremely noisy "learning difficulties" patients when I called the nurse I asked if I was actually in the original Bedlam ... she was very sympathetic, agreed & asked if I would like to go home?

My blood pressure was never re-checked I couldn't wait to leave & get myself food, drink & some peace to sleep off the genral anaesthetic.

Anything else?

I have experienced similar treatment when visiting hospital with elderly relatives, staff always appear to be busy and spend a lot of time chatting loudly at the nurses station they seem incapable of making sure that patients are looked after in the most basic sense i.e. food, drink & kept clean.

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Responses

Response from Queen's Medical Centre

Thank you for taking the time to feedback to us. The concerns you have raised regarding your care are troubling. I will discuss with the relevant team. Where improvements are needed, we will ensure action is taken, for the benefit of our future patients.

We are completing values and behaviours training for all of our staff to ensure consistency of care for patients at our hospitals.

If you would like to discuss your concerns further, please do not hesitate to contact me directly on 0115 9691169 ext 63013 or call our Patient Advice and Liaison Service team on 0800 183 0204.

William Monaghan - Assistant General Manager Musculoskeletal and Neurosciences, for Trauma & Orthopaedics, Spines & Orthotics

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