"a very personalised and caring environment."

About: Watford General Hospital

What I liked

The staff on the helen donald unit are all so friendly and nothing is ever too much trouble. They treat you as an individual an even when they are busy they take the time to make sure you are ok.

Plently of cups of tea/ biscuits offered.

It makes what is a bit of a rubbish time seem not so bad.

What could be improved

Its a bit chilly on the unit.

Story from NHS Choices

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Responses

Response from Watford General Hospital

We're delighted to hear that you were so impressed with the service of our team on the Helen Donald Unit at Watford. Our staff are working hard to provide this personalised service to all of our patients, so this will truly give them some added motivation and gratification. Thanks very much for adding your feedback here (including the heating issue!), and we'll ensure it reaches all involved in your care.

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