"Staff I had direct contact with were great. Admin..."

About: Chorley & South Ribble Hospital

What I liked

Great staff.

What could be improved

Poor admin. Arrived for an Operation as advised by my consultant. Then told I wasn't on the list and the surgeon wasn't there and I would have to come back another day. I advised that I wasn't happy and eventually a surgeon was found who did the op on the day.

Was then told I'd get an appointment for a 6 week follow up. That wasn't done so I had to ring up and arrange it. Then at follow up, photos of my surgery which the doctor said are usually on file to help explain were not available.

Story from NHS Choices

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Response from Chorley & South Ribble Hospital

Thank you for providing feedback about the care and treatment we provide. Your comments have been noted and will be reviewed to identify opportunities for improvement and any actions that may be necessary. If you would like to provide further details, or would like a personal response, please email customer.care@lthtr.nhs.uk, or you can speak with our PALS team on 01772 522972.

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