"Rubbish"

About: Royal Blackburn Hospital

What I liked

NOTHING

What could be improved

attitude of the nursing staff, they was so ignorant, never seem to have time to discuss basic care, everything was done at a snails pace,

Anything else?

CQC should spend a few nights on each ward to see what pathetic health care RBH is providing !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Story from NHS Choices

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Responses

Response from Royal Blackburn Hospital

We are sorry that the service at the Urology Department did not meet your expectations with the level of service and poor communications by staff. If you would like to contact the Patient Advice and Liaison Service they will be able to act on your behalf and pass on the concerns raised to the Accident and Emergency department to investigate.

PALS can be contacted by telephone or by e-mail:

By telephone: 0800 5872586 .

By e-mail: PALS@elht.nhs.uk

PALS office hours are Monday - Friday 8.30am-4.30pm If the phone is not answered straight away, please leave a message and PALS will respond to you at the earliest opportunity.

PALS is a confidential service and they will not disclose personal information without your consent, or the consent of the patient involved.

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