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very upsetting

Story from nhs.uk

"very upsetting"

About: St Peter's Hospital (Chertsey)

What could be improved

My sister attended this hospital for knee surgery .

The consultant and staff were aware she lives alone and in a small flat with stairs yet they sent her home the day after surgery as "they needed the beds " with inadequate pain relief and other medications which she should have been given .

He leg in a splint and told to keep straight she was given transport home with someone who could not help her to ascend the stairs , since then she has suffered complications which i intend to take up with the medical staff .

It would appear that no regard was given to how she would cope at home initially and an inadequate assesment of her circumstances made .

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Responses

Response from St Peter's Hospital 11 years ago
St Peter's Hospital

Submitted on 28/06/2012 at 16:02
Published on nhs.uk on 05/09/2012 at 21:01

We are sorry that your sister's experience of our orthopaedic services was not better. Feedback from other patients suggest that most people have a very positive experience in the department so we are naturally concerned to hear this was not the case on this occasion. Whilst we endeavour to get patients home as quickly as possible after surgery, a decision to discharge will only be made once a consultant and their team are happy the patient is medically stable and it is safe to do so. We do try to consider a patient's situation at home as much as possible and our team of occupational therapists work closely with patients to make sure they can cope when they leave hospital - we are sorry if you feel there is more we could have done to help your sister. Romel Mendoza, Orthoapedic Matron, would welcome the opportunity to discuss this with you and your sister in more detail and you can contact him directly on 01932 722313.

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