"Total disrespect shown by specialist"

About: Buckland Hospital

What I liked

I was seen within 10 minutes of the appointment time

What could be improved

The directions for where the appointment was to be held could have been clearer.

But more importantly some respect should have been shown to the patient. Patients are human beings not cattle,

Anything else?

I have only decided to post this as I have decided I will not continue with treatment by this hospital's specialists. People with skin conditions are very concious of how they look, so I take great offence when the specialist pulls back my underwear to look at my backside without asking permission. It shows a complete lack of respect and disregard for the my feelings.

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Responses

Response from Buckland Hospital

Thank you very much for taking the time to provide us with feedback. I was saddened to hear that you felt offended during your appointment and would be grateful if you could contact us with the details as on the occasions when we don’t meet our normally high standards we try to learn from experiences so that we can improve the care for our future patients.

If you can take the time andwould like to talk to us regarding your concerns you can do so by contacting our Patient Experience Team either by telephone 01227 783145 or via email at patientexperience@ekht.nhs.uk who will be happy to help you.

Many thanks

Patient Experience Manager

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