"Are you serious?"

About: Northampton General Hospital (Acute)

(as the patient),

First thing - using the term "moan" makes clear how seriously you take patient feedback.

Second thing - car parking. I can't think of any organisation other than the NHS where users (customers) are treated less favourably than staff. Staff should be required to park furthest away from the facility, patients should be given priority.

Currently, it's the opposite, with consultants getting the best spaces and patients having to walk the furthest.

It's not a difficult concept - unless, that is, the organisation is run for the benefit of the people who work there rather than the people who use it and pay their wages. The NHS will continue to decline as long as it remains producer centred.

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Response from Northampton General Hospital

Thank you for taking the time to write your posting. It is interesting to note what you have to say.

In January 2005 we reconfigured our car parking to help patients and visitors. Car park 1 has 200 spaces, which are barrier controlled, with a pay on foot segregated area directly by the main entrance to the hospital - this is exclusively for patients and visitors.

At this time staff parking was also reconfigured to only accommodate staff who are essential to providing healthcare services in this area.

Since this date there has only been one other written complaint regarding our parking facilities.