"Will never go there again, worst experience of an..."

What could be improved

Disgusted by the behaviour and customer services of the receptionist who was busy discussion a wedding on the phone rather than attending to the long queue of patients. Waited 3 hours to be seen by a nurse who dismissed my bronchitis as hay fever and sent me off. Ridiculous! I have now been treated fro bronchitis and undergoing surgery to drain acute sinusitis, all of which she dismissed and told me to have some anti allergy and get over it!

Story from NHS Choices

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