"Bad experience"

About: Newcastle Dental Hospital

What I liked

The friendly nurse who started to work with me before moving departments. He always seemed happy enough to stop what he was doing at any point in the procedure.

What could be improved

I came in with a referral from my regular dentist and was given no option to which procedure I would like to have done, she wasn't very helpful and with me being anxious enough with the long wait beforehand it didn't help whatsoever. i came out of the hospital in more pain than what I went in with. She didn't seem to care if I was in pain during the procedures either.

Story from NHS Choices

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Response from Newcastle Dental Hospital

Thank you for taking the time to leave feedback on NHS Choices regarding our services.

We are very sorry to hear that you were dissatisfied with the options offered to you and the treatment you received. Your comments have been passed to the manager of the Dental Hospital to share with his staff and remind them of their responsibilities in this regard.

It is difficult to look into your issues without further details. If you would like us to investigate your situation further please get in touch with us directly. You can contact Mr Tim Baker, Directorate Manager or Mr Paul Anderson, Patient Relations manager on 0191 233 6161.

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