"Doctors very good, main reception staff good -..."

About: Manchester Royal Infirmary

What I liked

The main reception staff in out patients - very polite and helpful.

The doctors in clinic - explained everything well and were very attentive.

What could be improved

The nurses (staff that weighed etc) in the area did not seem very approachable - one nurse would not even make eye contact when I tried to talk to them, I know staff are very busy, however, lots of hospital users are not 'regular' users and are unfamiliar with the processes, procedures and the staff assume everyone knows how everything works in the department. The clinic clerk (person making appointments) on department was same and barked out orders (again very busy), but was very brusque and quite rude.

Anything else?

Just wish clinic staff could be more approachable and more empathetic towards patients. Seem as if patients are one big problem to them. ( Same as another hospital I visited recently.)

Story from NHS Choices

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Response from Manchester Royal Infirmary

Thank you for your comments posted on the NHS Choices website regarding your care. It was very kind of you to write and compliment the staff. We are also sorry to learn that your experience was not as positive as we would hope. If you would like to discuss this with us, feel free to contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk

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