"I was very impressed with the quality & speed of..."

About: Kettering General Hospital

What I liked

I would like to thank all the staff involved at the Treatment Centre.

I was recalled after a routine mammogram & dealt with very quickly & luckily everything has turned out ok.

The staff were so friendly & very efficient, making the tests & surgery less frightening & NOT painful.

What could be improved

The only slightly negative comment I have to make is that although I was asked if it was ok for me to receive texts on my mobile (which it was) it would be a good idea to let patients know that if a text comes in, don't panic!

I received one, just to confirm my next appointment, but I have to admit my heart sank when I saw NHS, I immediately thought they were calling me in early.

Story from NHS Choices

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Response from Kettering General Hospital

Thank you for taking the time to place such positive comments on NHS choices about your care within our Breast Service. We are pleased to hear that your experience within our specialist service at KGH was such a positive one.

We note your remarks about our text messaging service and will certainly look at ways in which we can better inform our patients about how the system works and when contact is made.

Your feedback is very gratefully received and will be given to all the team. May we take this opportunity to wish you a full recovery.

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