"This is one of the only hospitals I would choose..."

About: Hammersmith Hospital

What I liked

Went in for abdominal pains. The A&E doctor was absolutely spectacular, was very open with me about what my possible diagnoses were, gave me several options for next steps/treatments discussed with me all my questions though he was fairly busy that day, and in general was very agreeable.

He even went out of his way to fetch a gynae consultant at the same time when I mentioned a non-related non-urgent matter.

I've made sure that any future referrals from my GP will always be to Hammersmith.

What could be improved

The A&E department is a bit confusing to navigate at first - spent some time in main waiting room downstairs, then was sent upstairs to wait some more (in what appears to be a GP service?), then the triage doctor/nurse got a little concerned with the way I looked and finally sent me through to the A&E ward section. I don't know if that's standard as it was the first time I'd been there but there was some (but not masses of) shunting and waiting around (in pain).

Story from NHS Choices

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