"An excellent example of how a NHS hospital should..."
About: King's College Hospital (Denmark Hill) King's College Hospital (Denmark Hill) London SE5 9RS
Posted by Anonymous
What I liked
I was extremely satisfied with the treatment I received at the hospital. The team kept me informed and explained my test results and further treatment in way that I could understand. At every appointment, I was seen on time, if not before my allotted time. I was given time to ask questions and was made to feel that I was the only patient to be seen that day. At no point was I made to feel that I was just a number. I particularly appreciated receiving copies of letters sent to my GP. I was extremely fortunate that I did not require any further intervention. However, had there been a different outcome for me, I would have had complete trust in the excellent care that Kings provide.
On the whole, my experience was very positive and I am very grateful to everyone involved in my case.
What could be improved
I think that the dept for blood testing is far too small. It's very crammped and always busy. It would be better if this department was seperate from the transport dept. Waiting times are too long.