"worst rude customer service!"
About: Lister Hospital Lister Hospital Stevenage SG1 4AB
Posted by Anonymous
What I liked
What could be improved
The staff need more training on how to speak to their patients. Most of them are extremely rude and seem asthough they don't even want to be there.
I was first assessed by a nurse who couldn't have been more rude and nasty. They asked what my problem was so i explained about my constant dizziness, numbness in my right arm, cold hand, constant exhaustion, confusion, they told me i should have seen a doctor, i explained that i had called NHS Direct and they told me to go straight to A&E immediately and that i couldn't get a doctors appointment for atleast a week and they sarcastically said "well it's not an accident or an emergency so you should not be here." Then they rudely said "just go and sit down." So i asked them to give me their name and they wrote it down and i will now be making a complaint. This nurse made me really upset because i have been feeling so dreadful and i already have no faith in Lister hospital after having very bad experiences in the past and this has just confirmed that! The second person i saw had a bag over their shoulder and was sipping coffee as they spoke to me like they couldn't wait to get home. They just told me it could be a lot of things and didn't even begin to tell me any of the things it could be and just told me to go to the doctor! So a nice long wasted trip for me yet again!!