"Filthy wards ,toilets .uncaring nurses !"

About: St James's University Hospital

What I liked


What could be improved

Cleaning of toilets every day instead of once a wk if lucky !

Toilet seat would have been nice .

Nursing staff with at least a bit of compassion instead of rude and couldnt care less attitude

To have been sent home with some pain medication might have helped.

Waiting all day for meds to come up from pharmacy is ridiculaus

Anything else?

I have sent quite a lot of time in the LGI over the yrs but the care i received at St James was to say the least uncaring,sloppy and sometimes quite scary !

Elderly ladies moved from one ward to another at midnight ,suitcase slapped on knee obviously

hurting the poor woman because the porter was too lazy to carry it for her.

Nurses not up to date with my medication on a few occasions and would not listen to my concerns

Story from NHS Choices

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Response from Leeds Teaching Hospitals NHS Trust

Dear Anonymous

We are sorry that you feel the care you received and the attitude of the staff was of a poor quality at St James's Hospital. We always strive to offer everyone a high quality experience and take it very seriously when we get it wrong. If you would like to make a more formal comment, please contact the Patient Advice and Liaison Service (P. A. L. S) on 0113 2067168 or email patient. relations@leedsth. nhs. uk

We again apologise for the fact that you feel you received less than satisfactory care at our hospital.

With regards