"Receptionist with a big heart"
About: Royal Free Hospital Royal Free Hospital London NW3 2QG
Posted by B. Robinson
What I liked
I would like to make specific comments about the receptionist on duty in the A&E department around midnight on 10 June.
He is the most professional receptionist I've come across in a hospital.
i.e. immediately acknowledges the person in front of him, uses clear communication, makes eye contact throughout, is always helpful and polite -even with repeated enquiries about waiting times.
He is a wonderful human being, please give him a big thank you.
It really makes all the difference when you arrive in distressed state.