"The day surgery and the staff in it are excellent!"

About: Westmorland General Hospital

What I liked

I was delighted when the waiting list office contacted me a couple of weeks ago after a short wait to give me an admission date, and that for a change it would be in this my local hospital. My previous 2 knee operations have been in Lancaster over 20 miles away.

I was admitted to the day surgery unit and from the moment I came down the corridor I was greeted by one of the nurses who showed me where I needed to be. She was professional and a really lovely person and she put me at ease.

I was seen by the Orthopedic consultant and the anaethestist really quickly and as I had had past knee operations which were quite sudden and traumatic I was taken to theatre really quickly so I had no time to be stressed.

The staff at the day surgery unit are lovely and they really looked after me really well so thank you to you all I really appreciated it.

What could be improved

Nothing

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Responses

Response from Westmorland General Hospital

Thank you very much for taking the time to leave such positive comments about your treatment at Westmorland General Hospital. We hope that you are recovering well from your recent knee operation.

Our day surgery and orthopaedics teams will all be delighted to hear of your appreciative feedback and that you feel you received such a high level of professional care. We will ensure that your comments are passed to the clinical director and the director of nursing to inform their teams accordingly.

We place great value in the fact that local people continue to choose our hospitals and we openly encourage patients and visitors to give us their feedback. This will enable us to continually improve the services we offer and the experience our patients have whilst in our hospitals.

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