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In a difficult situation Southmead Maternity...

Story from nhs.uk

"In a difficult situation Southmead Maternity..."

About: Southmead Hospital

What I liked

I had a 3.5 week stay in the lead up to the birth of my daughter and was treated exceptionally well by all members of the team. They were very professional although woefully understaffed. I found the trauma of having preclampsia was greatly reduced by the clarity and excellent care I received in all of the wards I stayed in.

What could be improved

The midwives were understaffed through no fault of their own. I would like to see more than 2 midwives on a ward of up to 60 patients.

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Responses

Response from Southmead Hospital 11 years ago
Southmead Hospital

Submitted on 28/06/2012 at 16:28
Published on nhs.uk on 05/09/2012 at 21:01

Dear Anonymous – Thank you for taking the time and trouble to provide your views. I am glad you would feel able to recommend the Southmead Maternity Service to a friend and that you found the staff to be very professional and able to deliver excellent care.

I am sorry you felt the wards to be understaffed, and I have feed your comments on this and your positive comments to Women and Children’s Health.

I am pleased your preeclampsia was successfully managed and I trust that your daughter is well and that she is now a cherished part of your family.

Kind Regards – Steve Sykes

Advice and Complaints Team Manager

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