"Not very welcoming"

About: Glenfield Hospital

What I liked

The only person that was welcoming and friendly was the receptionist at the Clinic D I think, the one before the ECG reception!

Anything else?

Main reception staff were too busy chatting away with each other and then when I did ask the directions it was as if I was interrupting their chat!

The nurse who took my ECG was cold and unfriendly and just went off to her table to stsrt completing forms as I was asking heer about what would happen next etc.

On the way out, uniformed members of staff in the hospital wer leaning against walls texting on their i fones!

Story from NHS Choices

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Response from Glenfield Hospital

Thank you for taking the time to leave your comments about your experience at Glenfield Hospital. We realise a significant amount of time has passed since you posted your comment and we would like to sincerely apologise that we did respond to in a timely manner. We have since updated our process of responding to reviews posted on NHS Choices and are now committed to making sure we respond to comments within 21 days of the date they are posted. If you would still like you comment or concern to be investigated, please contact PILS on 08081 788337 or online at www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/contact-form/. If you have any other specific questions or comments, please feel free to contact us on communications@uhl-tr.nhs.uk. Thank you Communications Team Leicester’s Hospitals

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