"would return to James Cook again if i have another..."

About: The James Cook University Hospital

What I liked

Prior to the birth, i attended an information evening and also antenatal classes at James Cook. Both were very useful for us and we felt prepared for the birth. On the big day itself, we were taken care of well from the start and all the midwives were lovely. The room was clean and i felt very comfortable (well contractions aside!). I didnt get to use the birthing pool but it was rather busy so understandable.

I thought the food was good, healthy for a new mom!

Breastfeeding support was good, my little one had trouble latching on and the midwives tried shift after shift to help her and me get the hang of it before discharging us.

What could be improved

I spent 2 nights after the birth and it got very busy in the Ward. The midwives were very stretched and sometimes a mother had to wait before getting attention, which was upsetting for some of the mothers in the same ward as me. But we always got attended to eventually. I think this is more a manifestation of the general stretched healthcare situation in UK rather than any fault of James Cook.

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Responses

Response from The James Cook University Hospital

South Tees Hospitals NHS Foundation Trust have been unable to respond to your concerns due to technical difficulties.

Thank you for your kind words regarding the antenatal and post natal care you received at The James Cook University Hospital, which has been forwarded to the Division of Women & Children for their attention.

It may interest you to know the trust runs a ‘Thank You Award’ scheme where NHS colleagues, patients and relatives can nominate staff in recognition of their work. These are presented throughout the year for acts above the call of duty or where staff have shown exceptional kindness towards patients and their relatives. Please contact the chairman’s office on 01642 854151 or email deborah.jenkins@stees.nhs.uk

Best wishes