"Inefficient process for collecting payment for..."
About: Queen Elizabeth Hospital (Birmingham) Queen Elizabeth Hospital (Birmingham) Birmingham B15 2TH
Posted by Anonymous
What could be improved
I went to A&E and have no complaints about the waiting time or treatment.
However, I was prescribed some medication and had to fill out a "promise to pay" form for the prescription. There was no option to pay there and then. Instead I have to either ring a number during office hours or mail in a cheque.
This seems inefficient to me. Installing a card terminal would enable payment as soon as the prescription has been issued, and I expect that chasing non-payment of a prescription would cost more than the value of the prescription itself.
It's also a poor experience for me as a patient. I have called the number multiple times over the last week to make payment and nobody is picking up the phone.