"positive experience staff treated us like people"

About: Royal Blackburn Hospital

What I liked

i attened with my alcoholic partner who is well known and a nusaince to resourses however the staff we saw today were all courteous and gave a good level of care regardless of there own opinions of the situation we waited like anybody else would but not an excessive length of time before being seen and treated overall a positive experience how it should be credit to the staff who have so many people with so many problems through the department i would recommend in most cases, there have been other times diffrent wards and staff who have looked down on both my partner and myself who doesnt even have a drink problem and i have felt labelled the same these people obviously dont realise that alcoholism is not necessarily always self inflicted but a genuine disease mixed with mental health issues I myself worked in this and other hospitals many years ago and todays experience was overall very good.

Many thanks

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Responses

Response from Royal Blackburn Hospital

Thank you for your response to your recent visit to the Emegency Department. It is appreciated that feedback is left about your visit and what can be done to improve our services.

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