"Ashley House "

About: Ashley House / Recovery service

(as a service user),

My care worker is the best.

I was most happy with my recent visit to Ashley House, but still have issues in trusting the confidentiallity of the place but I was dealt with fairly (for a change) and felt like I got something back from them for a change.

Thanks! : -)

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Response from Nicola Guthrie, Halton Integrated Recovery Service Manager, CRI

Hi Armies496,

Thank you for letting us know about your visit and I'm really pleased that your experience was positive.

Confidentiality is a real concern for all and I think it's essential it is questioned at every level; in Ashley House we have a statement that outlines our approach:

Confidentiality Statement

Your right to confidentiality

CRI services aims to offer all service users a confidential service. This means that we do not share the information that you have disclosed to us without there being a necessary need to do so or without your prior consent. In order to give you the best service we can, information will be shared within the CRI team. This will be done in a professional and appropriate way for the purposes of; case allocation, worker supervision, support and skill sharing and so that we can support you in the absence of your key worker.

In order to provide you with joint up and effective support and treatment with other services, we may need to share your information with other professionals. This may include sharing your assessment and care plan information as well as any ongoing communication. This will only take place with your written permission which will be obtained in consent to share information form.

If you wish for us to have contact with any of your family members or any other significant person(s) this will also only take place with your written permission in a consent to share form.

Circumstances under which confidentiality will be breeched

Information will be disclosed and confidentiality breeched in the following circumstances:

• Where a child is suspected of being at risk or harm

• Where yourself or another person is at risk of harm

• When a worker is summoned by a court to give evidence

• If you disclose information about criminal offences. Including being in possession of offensive weapons or potentially pending criminal activity

• If you are found to be discussing the sale or purchase of illegal drugs, or found to be possession of these whilst in service premises

• Where information may be related to the act of Terrorism

Sharing information for the purposes of monitoring and research purposes

Our service is required to provide specific information for monitoring, research and service planning purposes to local and central government organizations who are involved in the treatment system. This includes your local drug and alcohol services commissioning

team, the National Treatment Agency (NTA), and if you have come into contact with our service through the Drug Intervention Programme (DIP), The Home Office.

The information we share with these organizations is limited to your initials, date of birth, gender and the first part of your postcode. All other person identifiers remain anonymous. The information held by our service and by local and government organizations on

electronic computers is managed in accordance with to the Data Protection Act 1998.

I hope this has helped, however it would be good discussion to have next time with your recovery worker.

Many thanks


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