"Upset with GP Out of Hours service - Tower Hamlets"

About: NHS Direct NHS Trust Tower Hamlets Tower Hamlets PCT / Emergency dental service Tower Hamlets PCT / Emergency GP out of hours service

(as the patient),

Called up because of severe facial pain - unable to sleep for > 24 hours. Have appointment with dentist for 2 days time but needed prescription pain relief.

The receptionist/call centre who answered refused to provide a gp callback because it was "a dental issue". They admitted to having no clinical qualifications for diagnosis/triage but refused to provide a GP callback. (cannot go to emergency dental service as it is closed on a weekend after 3pm).

I had to go to A&E to get codeine for the pain.

Do you have a similar story to tell? Tell your story & make a difference ››