"Some concerns over response to fire alarm"

About: Crawley Hospital

(as the patient),

I was in Crawley Hospital having treatment on my feet and the fire alarm went off (end of August 2012).

Nobody knew if the alarm activation was genuine or a test. Staff ignored the alarm, were disorganised and ill informed. The lifts were still working and had not been locked down to stop them working.

There didn't seem to be any Fire Marshalls and no roll call was made. Also, staff should have been stopping people leaving or entering the site as this impeded the emergency services.

I hope you find these comments helpful and constructive. I have worked in Facilities in both private and public sectors so I have experience of emergency evacuations!

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Response from Surrey and Sussex Healthcare NHS Trust

Thank you very much for your feedback in relation to the incident at Crawley Hospital. Our priority in incidents at the hospital, such as a fire, is the safety of our patients and the staff that work at the hospital, and so we worked quickly to ensure everyone was safe and being supported. We would like to assure you that there are tested plans in place to respond to an incident, such as a fire in the hospital, setting out how each of the organisations respond and ensuring patient and staff safety, however, we are currently reviewing the response and we will ensure your comments are taking into consideration as part of that process. Crawley Hospital is run by West Sussex Community Trust and we work in partnership with them to ensure the safety of our patients.