"prostate cancer surgery"

About: NHS Dumfries and Galloway Western General Hospital / General Surgery

(as the patient),

During my time in hospital for prostate cancer surgery, all went well and staff are doing a good job, but there should be more of them as they never stop and it looked to me like they often went without their breaks. I think there is too much paperwork that they have to deal with which takes up a lot of their time. The surgeon was very professional and talk through the procedure of the operation thoroughly. Extremely pleasant and helpful.

On return home the district nurses were caring and helpful and responded well to provide incontinence pads.

The down side of my experience is trying to contact someone on the telephone. Ether the lines are engaged, listening to recorded messages and failure of a return call when given assurance that they would ring back. This I feel is again due to the pressure of work the staff are under. I think you should employ more staff to do the office work and leave the medical staff to deal with patient care.

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Responses

Response from Sally Talbot-Smith, Patient Services Manager, NHS Dumfries and Galloway

Thank you for your kind words regarding our district nurses. They will be very grateful that you took the time to write this message also. I would be most grateful if I could clarify with you who you have been trying to telephone when you have experienced the difficulties you mention. Please could you contact me on 01387 244295 to let me know if this was telephoning NHS Dumfries and Galloway and I can the look into this.

Kind regards

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