"given earlier appointment after querying waiting time"

About: Sheffield PCT

(as the patient),

After seeing an excellent Doctor at my medical centre he asked me to arrange to have some blood tests.

I went to speak to someone on the desk who said that the earliest appointment was in 3 weeks time. After I queried the length of time they immediately offered one next Tuesday!

As I am currently on holiday I asked if it was possible to have anything this week. The response was only if the Doctor says so. I asked if they could ask the Doctor and when they came back I had my bloods taken by the nurse (no queue) within 10 minutes!

What really annoyed me was a remark from this member of staff said in a very patronising way i.e. "This is a favour".

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